Last updated: November 9, 2025

SKINIQS operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a considered and reliable shopping experience (the “Services”). SKINIQS is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your information is collected, used, and shared as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with the Services and as permitted by law, we may collect or process the following categories of personal information:

• Contact details such as your name, billing and shipping address, phone number, and email address

• Financial information including payment card details, transaction data, and payment confirmations

• Account information such as username, password, preferences, and settings

• Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

• Communications including information you provide when contacting customer support

• Device information such as IP address, browser type, and network identifiers

• Usage information regarding how you interact with and navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, or contact us

• Automatically through your use of the Services, including cookies and similar technologies

• From service providers who process information on our behalf

• From partners or other third parties, where permitted

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders, manage payments, arrange shipping, facilitate returns or exchanges, manage accounts, provide customer support, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send marketing communications (where permitted), show relevant advertisements, and recommend products based on your interactions with the Services.

Security and Fraud Prevention

To authenticate accounts, secure transactions, prevent fraud, and protect the safety and integrity of our Services.

Communicating With You

To respond to inquiries, provide updates related to your account or orders, and maintain our business relationship.

Legal Reasons

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may share personal information in the following circumstances:

• With Shopify and trusted service providers who support operations such as payment processing, analytics, fulfillment, and customer support

• With marketing and advertising partners to provide relevant promotions, subject to applicable privacy laws

• When you direct or consent to such sharing (e.g., shipping providers or social media integrations)

• With affiliates or within our corporate group

• In connection with legal obligations or business transactions such as mergers or acquisitions

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted through our store may be processed by Shopify and its partners, including in countries outside your place of residence.

Shopify may use personal information to provide enhanced features such as personalized advertising. Shopify is responsible for handling requests related to personal data it processes. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no security system is completely secure. We recommend avoiding the use of unsecured channels to share sensitive information.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Right to access or know

• Right to delete

• Right to correct

• Right to data portability

• Right to opt out of sale or sharing for targeted advertising

You may manage marketing preferences by unsubscribing from promotional emails. Transactional emails related to orders or accounts will still be sent.

If you reside in the UK or EEA, you may also have rights to object to or restrict processing, and to withdraw consent where applicable.

Requests can be made by contacting us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: hey@skiniqs.com