FAQ
Where do you ship to?
We ship to multiple countries worldwide, including the United States, the United Kingdom, Europe, Canada, Australia, and New Zealand.
If you’re unsure whether we ship to your location, feel free to contact us before placing your order.
How long does it take to get my products?
Orders are typically processed within 1 business day.
Estimated delivery times:
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Standard shipping: 4–6 business days (depending on location)
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Express shipping: 3–5 business days (where available)
Please note that delivery times may vary due to customs processing or local carrier delays.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this link to follow your order’s progress at any time.
If you haven’t received a tracking email, please check your spam folder or contact our support team.
Do you offer warranty for your products?
SKINIQS products are carefully developed and quality-checked before shipping.
If your product arrives damaged or defective, please contact us immediately so we can review the issue and provide a suitable solution.
Can I return my order?
Yes. You may request a return within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as when received.
For full details, please review our Return Policy.
Do you offer refunds?
Yes. Once a return is approved and received, refunds are issued to the original payment method, minus any applicable restocking or shipping fees, in accordance with our return policy.
Why did I only receive one item during a Buy 1, Get 1 promotion?
In some cases, promotional items may be shipped separately due to inventory availability or fulfillment logistics.
If you believe an item is missing or haven’t received your second product within a few days, please contact our support team and we’ll be happy to assist.
How can I contact you?
We’re here to help.
For any questions about your order, shipping, or our products, please contact us via our Contact page or email us directly at:
Our customer support team aims to respond within 24–48 hours, Monday to Friday.